Refund Policy
This page is being finalised. The final text will be published here before the store opens.
Try before you buy
Every fresh install of ServerPanelX runs a free trial with all features and up to 5 hosting accounts, so you can test it on your own server before paying.
Refunds
You can ask for a refund within [REFUND WINDOW] days of a purchase. Refunds go back to the original payment method through the payment provider.
A full refund switches off the licences from that order. If a renewal is refunded, the licence returns to the expiry date it had before the renewal. We may also agree a partial refund.
GST charged on a refunded order is refunded with it. [HOW GST CREDIT NOTES ARE ISSUED — CONFIRM WITH ACCOUNTS]
No automatic charges
Licences are prepaid and never renew automatically, so there is nothing to cancel to avoid a future charge.
Cancelling an unpaid order
An order that has not been paid can be cancelled from My account → Orders. Unpaid orders are cancelled automatically after 48 hours.
How to ask for a refund
Contact us through the Contact page with your order number and the reason. We will confirm the outcome by email.