Terms of Service
This page is being finalised. The final text will be published here before the store opens.
Who we are
ServerPanelX (“SPX”, “we”, “us”) is a web hosting control panel made in India. These terms apply when you use serverpanelx.com, create an account, or buy or renew a licence.
Installing and running the software is also covered by our Licence Agreement. If the two differ, the Licence Agreement governs the software and these terms govern the website, your account and purchases.
Your account
You must give accurate details, keep your password safe and confirm your email address before you can buy. You are responsible for everything done through your account.
You can sign out other devices and change your password at any time from My account → Security. Tell us straight away if you think someone else has access to your account.
Buying a licence
Each licence covers one server and allows up to the number of hosting accounts in the plan you buy. The number of domains per hosting account is not limited by the licence.
Your order is created at the price shown at checkout. The licence is issued once the payment provider confirms the payment, and the key is shown on the confirmation page and emailed to you.
Payments are taken by our payment providers (Razorpay for payments in rupees, Stripe for payments in US dollars). Card and bank details are entered with them and never reach our servers.
Prices, taxes and invoices
Prices are shown on the pricing page and confirmed at checkout. Customers in India pay in rupees; GST is added at checkout (CGST and SGST, or IGST, depending on your state) and you receive a GST tax invoice. You can add your GSTIN for a business invoice. Customers outside India pay in US dollars without GST.
We may change prices for future purchases and renewals. A change never affects a licence period you have already paid for.
Free trial
Every fresh install of ServerPanelX starts a free trial with all features and up to 5 hosting accounts. No card or account is needed for the trial. When the trial ends the control panel pauses until a licence key is entered; websites and email on the server keep running.
Renewals and expiry
Licences are prepaid for a month or a year. They do not renew automatically and we never charge you without you placing an order. We email you before a licence expires; you can renew any time from My account.
If a licence expires, the control panel pauses until it is renewed. Websites, email and DNS on the server keep running.
Moving a licence
A licence is tied to one server at a time. You can move it to a new server yourself from My account; the old server stops accepting it. You can also lock a licence to your server’s IP address.
Refunds
Refunds are covered by our Refund Policy. When an order is fully refunded, the licences from that order stop working. When a renewal is refunded, the licence goes back to the expiry date it had before the renewal.
Acceptable use
You must use ServerPanelX and this website lawfully and in line with our Acceptable Use Policy. We may suspend an account or licence that is used to break the law or that puts other people at risk.
Limitation of liability
ServerPanelX is provided to help you run servers; you remain responsible for your servers, backups and the sites and data you host. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim is limited to the amount you paid for the licence concerned in the 12 months before the claim.
Changes to these terms
We may update these terms. We will post the new version here with its date, and tell account holders by email about important changes. Purchases are covered by the terms in force when you made them.
Governing law
These terms are governed by the laws of India. Courts at [CITY], India have jurisdiction over any dispute.
Contact
Questions about these terms: see the Contact page.